Customer Service Bill of Rights

To help us serve you better, we ask our customers:

1. To be courteous, respectful and patient
2. To cooperate with our efforts to serve you
3. To provide timely, current and accurate information about your circumstances (residence, income, resources, family composition, etc.)
4. To report changes promptly as they occur

You have the following rights when seeking services:

• To be treated with courtesy, dignity and respect
• To receive timely, caring services
• To participate in the development and/or revision of your Service Plan.
• To receive an explanation of:
  • Your eligibility or ineligibility for services
  • The content and objectives of your Service Plan
  • The nature and significance of any possible adverse effects
  • The name, title and role of Staff responsible for your family
  • Assistance from other service providers, when applicable
• To privacy and confidentiality of services provided and records
• To access your Record or Service Plan as allowed by regulations.Note: If access is deemed harmful to you or others, it may be restricted.
• To have information released only with written consent unless required by regulation
• To a timely, impartial grievance procedure